Insurance Complaints Officer
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Location
Malta
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Sector:
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Salary:
Attractive
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Contact:
Stefani Grech
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Job Reference:
6730
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Published:
6 months ago
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Expiry:
2020-10-09
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Client Details:
Castille
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Consultant:
Stefani Grech
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Skills tags:
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- Contribute to planning and control of change of the Complaints Management function
- Investigate and manage the resolution of complaints within given regulatory and operational timescales
- Ensure complaint management is compliant with regulations, internal process and policies
- Ensure the quality of service with regards to management of complaints
- Implement Complaint Process and Protocols for new programmes, products and TPA Arrangements
- Audit and inspection of compliance of TPA’s in relation to complaints
- Deliver the homogenisation of the Complaint processes across all TPA’s
- Maintenance of Complaint Management procedures in line with operational, regulatory and legal requirements
- Ownership of Complaint Registers of both licenced entities
- Regular monitoring and reporting to committees in relation to complaints data
Requirements:
- Proven experience obtained in an Insurance role
- Knowledge of Insurance claim assessment and decision trees
- Knowledge of common underwriting risks in particular to the Payment Protection Insurance products
- ACII professional qualification
- Ability to assess complicated situations and take equitable decisions
- Excellent eye for detail and accuracy
- Fluency in English and ability to converse, write and read in any other language French/German/Spanish/Italian/Romanian would be considered an advantage.