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Head of Operations (Banking)

  • Location


  • Sector:


  • Contract Type:


  • Salary:

    Executive Salary

  • Contact:

    Nikki Farrugia

  • Job Reference:


  • Published:

    7 months ago

  • Expiry:

    03 Oct 00:00

  • Client Details:


  • Consultant:

    Nikki Farrugia

A strong customer focused bank is seeking a Head of Operations to assume responsibility for the operations of the bank whilst also forming part of the core management team.

Responsibilities will be: 

  • Working  closely with the business functions to maintain and enhance operational processes.
  • Managing  all operational matters.
  • Taking ownership of the bank’s operational processes with regard to retail depositors, corporate clients (including loan business) and FX business.
  • Ensuring all important and relevant checks and controls are embedded into operational processes.
  • Identifying  areas for automation of existing processes.
  • Setting up of new operational procedures with regard to new business lines.
  • Acting as point of reference to staff members in relation to operational matters.
  • Review/maintain/update operational manuals and policies.
  • Working   to improve operational processes whist identifying areas of operational and AML risk.
  • Working with the compliance department on improving the bank’s onboarding procedures for new clients which include KYC procedures and AML monitoring in accordance with the bank’s AML policy.
  • Taking responsibility for the management and development of the operations team.
  • Taking part in senior management meetings.
  • Developing and presenting  monthly operational KPIs.

The ideal candidate will have: 

  • A degree in banking or in other related area.
  • Minimum of five years’ experience in a relevant role.
  • Proven track record.
  • Excellent communication skills.
  • Knowledge of banking procedures and policies.
  • Ability to translate regulatory requirements into operational plans and actions.
  • Ability to think on their feet and provide solutions to challenging tasks.

For more information kindly contact Nikki Farrugia on exec@castilleresources.com