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Dynamics 365 Customer Engagement Specialist

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Castille's client is looking to recruit a new member for the Dynamics CRM Function core team for customer delivery of Microsoft Dynamics 365 centered solutions. You will be involved in the business processes and solution design.

On offer:

  • Business travel allowances
  • Medical insurance for you and your family

Main Responsibilities:

  • Configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams.
  • Advising, implementing and supporting services for executing and maintaining Microsoft Dynamics 365 projects
  • Organising, managing and recording workshops, meetings and requirements sessions with the client representatives and others involved
  • Working closely with other members of the team and the solution architect making sure that the CRM solution continues to meet client’s requirements
  • Delivering all consultancy and configuration work according to project methodology

Job Requirements:

  • A university degree within a computing or business discipline
  • Microsoft Dynamics CRM Certifications (2016, D365) are desirable
  • Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors
  • Minimum 2 years experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must
  • Working knowledge of the Power Platform (Power Apps, Flow, Power BI)
  • Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions
  • Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
  • Confident with Business Requirement Analysis
  • Project documentation experience with offshore teams and experience in supporting pre-sales activities is an advantage
  • Business process mapping, modelling and documentation knowledge

The position may require business travel.