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Dynamics 365 Customer Engagement Developer

  • Location


  • Sector:

    Financial Services

  • Salary:

    €33,000 - €36,000

  • Contact:

    Marianne Koessler

  • Job Reference:


  • Published:

    3 months ago

  • Expiry:


  • Client Details:


  • Consultant:

    Marianne Koessler

A Dynamics 365 Customer Engagement Developer is required to join the development team of an established and international firm in Advisory and Financial services. 


  • Work alongside the Solution and Technical Architects to help create high quality design and sustainable client solutions and project documentation
  • Working in an Agile or Waterfall approach depending on the business requirements 
  • Implementation of technical solutions for customer requirements in D365CE 
  • Ensuring all design/technical documentation is kept up to date during the development process 
  • Development on components outside of the core D365CE platform but within the wider Microsoft stack for example Power BI, LogicApps, Azure Service Bus and PowerApps 
  • Working with both on-shore and off/near-shore development teams 
  • Deliver all development work as per Microsoft Business Solutions (MBS) Project Methodology, ensuring that all software applications are implemented successfully per the project plan: on time and on budget 
  • Ensure proper code management takes place for all development work including source control, unit-testing and code reviews 
  • Working alongside the Technical Architects to implement any agreed strategy for automated builds and release on projects is in place 
  • Communicate progress updates to relevant parties both formally and informally 
  • Identify any risks and issues early and raise through the appropriate governance channels 
  • To carry out additional duties as may occur from time to time as instructed and agreed by the Practice management team


  • Diploma in computing or business discipline
  • A Microsoft Dynamics Customer Engagement Certification (2015, 2016 or 365)
  • Minimum 2 years’ experience working with Microsoft Dynamics Customer Engagement / CRM Online 2015, 2016 or 365
  • Minimum 2 years hands-on experience designing and developing D365CE extensions such as plugins, custom workflows and JavaScript as well as application security, HTML, Actions and APIs
  • A good understanding of best practices for .Net Development, including code management (i.e. source control), unit testing methodologies and build processes 
  • Experience in D365CE Configuration, Customisation, standard workflows, dashboards, forms, views and standard reports development is a must
  • Knowledge and understanding of all CRM functional areas including Sales, Marketing, Customer Service, Field Service and Professional Services
  • An understanding of the Dynamics 365 Common Data Model and Common Data Service, including customising or extending them for different solutions