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Customer Support Officer

  • Location

    Malta

  • Sector:

  • Job Reference:

    MDT-1656

  • Published:

    27 days ago

  • Expiry:

    28 May 00:00

  • Client Details:

    MeDirect

Customer Support Officer

Reporting to the Wealth Support Manager, the selected candidate will support MeDirect Malta customers both by telephone and via the online platforms throughout their customer journey, from account opening to subsequent servicing and maintenance.

Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures

  • Encouraging customers to execute standard transactions online by guiding them through the process

  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements

  • Processing online banking applications timely and effectively

  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling

  • Maintaining and improving data quality

  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher

  • Previous experience in a customer service role

  • Excellent verbal and written communication skills in both Maltese and English

  • Basic knowledge of banking and financial products will be considered an asset