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Customer Relations Officer - Corporate Banking Department – New Business Team

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  • Published:

    12 days ago

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  • Client Details:

    Sparkasse Bank Malta plc

​Sparkasse Bank Malta plc is a licensed Credit Institution which provides Private Banking, Investment Services and Custody/Depository services. As a result of our continuous growth, a vacancy has arisen for a Customer Relations Officer within the New Business Team in the Corporate Banking Department.

Main Duties:

  • Collaborating with introducers of Business for the purpose of considering Bank Account applications of Corporate Entities and/or Fund Structures

  • Assessment of a Customer Profile against the Bank’s Customer’s acceptance guidelines

  • Coordination with Introducers of Business to collect due diligence documents needed to open a Bank Account

  • Liaising with other departments to collect KYC and other documents required to process an account opening application

  • Customer relationship management – assisting customers with general queries and/or directing their queries to the relevant department within the Bank

  • General relationship management with customers to promote the efficient use of services offered by the Bank, including the taking of deposits, card services, foreign exchange and online banking

  • Assist in developing prospect relationships and to enhance, grow and retain those relationships

  • Client research through various media and with various counterparties or information outlets

  • Assist in redaction and maintenance of processes and procedures

Qualifications / Requirements:

  • Bachelor’s Degree in Banking and Finance or any relevant qualifications

  • A minimum of 1 year of experience in a similar role

  • Good IT knowledge

  • Proactive, focused and able to plan and meet deadlines

  • Hands on with a can do attitude

  • Capable of managing clients’ requirements accurately and efficiently

  • Must possess excellent verbal and written communication skills in English

  • Able to work in a team and willing to learn new skills

  • Must have an eye for details

Extensive training is provided

An attractive salary and benefits package will be offered to the right candidate

Dear Candidate, kindly note that this role is not managed by Castille. The Client is responsible to manage the application process.