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Call Centre Manager

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A leading international Bank in Malta is seeking to employ a Call Centre Manager to join their growing team. The successful candidate will be responsible for managing a team of call centre agents and to ensure smooth operations.

  • Design and conduct analysis to interpret results and make recommendations for improvements
  • Assist in developing call centre campaigns and market research
  • Track business results against stated goals and objectives and take corrective action
  • Keep abreast of business and regulatory requirements and ensure compliance
  • Participate in the planning and implementation of new projects, products and plans to achieve short and long-term goals
  • Follow up clients written requests and direct them to the services they require
  • Demonstrate good written and verbal communication skills in both English and Maltese
  • Have previous experience working in a customer centre environment
  • Have leadership skills with assertiveness, self-confidence and people management skills
  • Be able to perform on own initiative
  • Be results oriented
  • Be meticulous with attention to detail